“ Set the pace and rule the race. Seek new ways to differentiate,
new ways to surprise and delight your customers.”

 -Ron Kaufman

We Are

Bridges Training Solutions is a professional services company that helps organisations improve business performance and realise its potential to deliver excellent customer service and experience through innovative
human capital solutions, customer experience management and process improvement solutions. We have built a reputation based on credibility, trust, extensive experience and substance in the area of Customer Experience Enhancement, Development and Management; Organisational Development and People and Performance Enhancement and Management.

Bridges Training Solutions was founded in 2009 on the foundation of bringing out the best in the employees of organisations and the
organisations themselves and on our strong advocate for organisations to provide excellent customer experience. We also believe that people continues to be one of the key assets of any organisation in driving the organisation forward.

Our key values are our qualified and specialised personnel with strong background in Customer Experience Development and Management,
experience in providing customised consultancy work and implementation of practical solutions, customised training solutions and committed.
We also combine passion for what we do and deliver, with ethical practices and the use of relevant models and tools, to deliver the needed
solutions to our clients.

“Faithful believers are to each other as the bricks of a wall, supporting and reinforcing each other. So saying, the Prophet Muhammad clasped his hands by interlocking his fingers.” – Sahih Al-Bukhari


Our consulting, facilitation and training services provides ability for organisations to enhance and/or resolve business challenges, up-skill and
develop their people and identify changes needed to move the organisation forward and long-term sustainability for our clients.

Working closely with you, we examine three aspects of how your business functions: clarity of your company’s vision and mission, work tasks and
processes, and relationships amongst people. We take a holistic view of what is needed to transform work cultures. We will also look at “where your organisation is now” and “where your organisation wants to be”, which will help us provide extensive solutions for “how your organisation will get there”.

We also look at the organisation’s business processes and challenges through a “customer lens” and point of views so the recommended solutions that we design and provide will have direct impacts on the business processes and customer experience.


  • Design and implement processes that deliver value and excellent customer experience to your customers and protect your bottom line.
  • Provide focused consultation work and customised implementation plan unique to meeting the organisation’s needs.
  • Provide customised and focused people development and training services to improve the performance of organisation’s workforce.
  • Provide customised and focused customer service and customer experience trainings and workshops to improve end-to-end customer handling and satisfaction.
  • Provide customised implementation services to help ensure that the solutions we provide succeed.
  • Help to nurture your people through knowledge and experience sharing of what works and what does not work, develop any ideas that may have, coach and mentor during the process building.
  • Organise and facilitate team building events.
  • Conduct independent service performance measures.

“If you want to stay in business, satisfy customers.
If you want to excel in business, delight customers.”
– Ron Kaufman

Our Areas of Expertise are


  • Sales and Service Training Services
  • Customer Journey Optimisation
  • End-to-end Customer Experience Review, Enhancement and Management
  • Customer Experience Management Programs and Workshops
  • Functional set-up of Service Quality or Customer Experience Management Function
  • Executive Development Programmes
  • Management Training Programmes
  • Customer Service Quality Transformation
  • Customised Training and Workshops
  • Customer Communication Management
  • Customer Focus Groups and Mystery Shopping Assessments
  • End-to-End service delivery process
  • Branch and Call Centre Management
  • Product and Service Knowledge Enhancement
  • Team-building Organisation and Facilitation

Check out the courses we offer


We are proud to have worked with renowned local establishments and contributing to their growth through our training programs.

Aegis Secure Data Solutions

Armada Properties Sdn Bhd

Dynamik Technologies Sdn Bhd

Bank Islam Brunei Darussalam (BIBD)

Brunei Shell Marketing Company Sdn Bhd (BSM)

Brunei Shell Petroleum Company Sdn Bhd

Centre For Islamic Banking, Finance And Management (CIBFM)

DST Communications Sdn Bhd

The Hongkong and Shanghai Banking Corporation Limited (HSBC)

Institute for Leadership Innovation & Advancement (ILIA), Universiti Brunei Darussalam (UBD)

Serikandi Oilfield Services (Catering) Sdn Bhd

Setia Motors Sdn Bhd (Hyundai Brunei)

TAIB - Perbadanan Tabung Amanah Islam Brunei

Takaful Brunei Darussalam


Amec Foster Wheeler

Baiduri Bank

Brunei Investment Agency

Sphere Secure Services

Sprintville Technologies

At-Taqwa Travel Tours Sdn Bhd


Our goals are to help organisation enhance its people’s skills and performance and improve end-to-end work processes and service delivery in order to differentiate itself from its competitors, improve its brand image and overall customer satisfaction and customer experience.

So, if and when your organisation is not functioning as efficiently as you know it could;

  • many of the policies and processes you implemented failed to produce the results you desire;

  • your organisation is receiving negative feedback from your customers, vendors etc;

  • the questions that trouble you seemed to have no answers...

Contact Bridges Training Solutions
for a consultation today.