EFFECTIVE SELLING SKILLS TRAINING

Course OverviewCustomers are becoming more sophisticated, demands good customer service and have more opportunities to deal with many companies/retailers in their search for the preferred product or service provider. Hence, the unforgettable image of the...

MANAGING ORGANISATIONAL COMMUNICATION WORKSHOP

Course Overview Organisations can improve performance, productivity and profitability by communicating effectively and timely because good communication clarifies tasks and objectives, fosters teamwork and synergy and cultivates success. However, effective...

TELEPHONE TECHNIQUES – HANDLING DIFFICULT CALLERS

TELEPHONE TECHNIQUES – HANDLING DIFFICULT CALLERS A 1.5 Days Workshop on how to manage telephone calls effectively and tactfully in order to reflect good image of the Staff and the company as a whole. A set of Telephone Techniques is included in the workshop for staff...

MANAGING DIFFICULT CUSTOMERS

MANAGING DIFFICULT CUSTOMERS A workshop designed to equip staff with appropriate techniques on how to handle difficult customers and diffuse anger effectively. This course is driven for attendees to have the right mindset and attitude when managing difficult managers,...

EXCELLENT CUSTOMER SERVICE

EXCELLENT CUSTOMER SERVICE This course is designed to build awareness and provide attendees with the right knowledge and skills in providing excellent customer service and hence project a more professional image in self and organization and build self-confidence in...

WORKING EFFECTIVELY IN TEAMS

Course Overview This is a 3 days course which focuses on developing individual awareness and instilling the importance of his/her contribution in meeting or exceeding the standards required by the team or Department through Collaborative effort towards achieving the...