Establishing A Mystery Shopper Assessment Program Workshop Date : 23rd – 25th April 2019 ( 3 days ) What gets measured gets managed. And service performance measurement and management is crucial in ensuring that the service level of the organisation continues to...
CUSTOMER COMPLAINT HANDLING AND MANAGEMENT GUIDELINES WORKSHOP According to research findings, a typical business hears only 4% to 5% of its dissatisfied customers. The remaining will just quietly go away or move to the other service providers. The crucial point comes...
Coaching Skills Workshop This interactive and very practical workshop is designed to help participants develop the key and powerful skills of Coaching. It will help attendees be better coaches and coach more effectively. It will enhance the skills for coaching in...
Blueprint for Customer Experience Improvement and Management Workshop The Goal of Customer Experience Improvement is to consistently meet or exceed customer expectations by providing quality service and customer experience that is faster, more responsive and more...
